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Nonprofit Resilience in a Natural Disaster Context: An Exploratory Qualitative Case Study Based on Hurricane Florence
Human Service Organizations: Management, Leadership & Governance  (IF1.559),  Pub Date : 2021-07-09, DOI: 10.1080/23303131.2021.1946455
Xintong Chen

ABSTRACT

This qualitative study explores the impact of natural disasters on nonprofits and the organizational abilities and capacities that contribute to nonprofit resilience. Hurricane Florence was used as a case study, and data were collected through ten phone interviews. This study revealed three types of disaster impacts – property, staff, and service needs – and their corresponding post-disaster recovery paths. These paths include utilizing slack financial resources and insurance, preparing a detailed recovery plan before the disaster, maintaining a high reputation among the community, and close relationships with the local government. Organizational learning was also found to play a significant role in helping nonprofits recover from multiple types of impacts. This exploratory study contributes to the nonprofit literature by identifying several future research directions for nonprofit resilience.