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Nonprofit Resilience in a Natural Disaster Context: An Exploratory Qualitative Case Study Based on Hurricane Florence
Human Service Organizations: Management, Leadership & Governance  (IF1.559),  Pub Date : 2021-07-09, DOI: 10.1080/23303131.2021.1946455
Xintong Chen


This qualitative study explores the impact of natural disasters on nonprofits and the organizational abilities and capacities that contribute to nonprofit resilience. Hurricane Florence was used as a case study, and data were collected through ten phone interviews. This study revealed three types of disaster impacts – property, staff, and service needs – and their corresponding post-disaster recovery paths. These paths include utilizing slack financial resources and insurance, preparing a detailed recovery plan before the disaster, maintaining a high reputation among the community, and close relationships with the local government. Organizational learning was also found to play a significant role in helping nonprofits recover from multiple types of impacts. This exploratory study contributes to the nonprofit literature by identifying several future research directions for nonprofit resilience.