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Job Satisfaction among Female Social Workers in Light of Their Subjection to Client Violence
Human Service Organizations: Management, Leadership & Governance  (IF1.559),  Pub Date : 2021-02-05, DOI: 10.1080/23303131.2021.1881677
Maya Kagan

ABSTRACT

The aim of the current study was to explore the job satisfaction construct among female social workers in the context of being subjected to client violence. For this purpose, the contribution of select work-related factors (length of work experience and pay), psychological factors (burnout and self-efficacy), and factors related to violence (fear of verbal and of physical violence) to explaining job satisfaction was examined among female social workers who had been subjected to client violence and those who had never been subjected to client violence. Structured questionnaires were administered to 573 female social workers. Among social workers not subjected to client violence, pay and fear of physical violence were related to job satisfaction. Among social workers subjected to client violence, however, job satisfaction was associated with self-efficacy and fear of verbal violence. Burnout contributed the most to explaining job satisfaction among all social workers.