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Preface:Empowerment in veterinary clinics: the role of trust in delegation
Journal of Trust Research  (IF),  Pub Date : 2016-01-02, DOI: 10.1080/21515581.2016.1161884
F. David Schoorman, Roger C. Mayer, James H. Davis

As we finished developing the paper ‘An integrative model of organizational trust’ that appeared in Academy of Management Review (Mayer, Davis, & Schoorman, 1995), we began to develop measures of ability, benevolence, integrity, propensity, and trust. In the following study we developed measures of the major constructs, and investigated the relationship between trust and the delegation of risky tasks to employees – which we argue is a key in empowerment. We presented this paper at a conference in 1996. For reasons that are complicated the paper never actually appeared in print. Twenty years later we are surprised at the attention this paper has attracted. As of this writing this paper has been cited over 100 times according to Google Scholar despite the fact that it is not available in a public forum. Scholars have cited this work in a variety of topics including delegation and empowerment (Pfeffer, Cialdini, Hanna, & Knopoff, 1998; Wasti, Tan, & Erdil, 2010), entrepreneurship (Cherry, 2015), collective learning (Gubbins & MacCurtain, 2008), and as a basis for measurement of trust constructs in diverse contexts such as banking (Birkenmeier & Sanséau, 2016), police mental health (Maurya & Agarwal, 2013), interteam trust (Serva, Fuller, & Mayer, 2005), virtual environments (Brown, Poole, & Rodgers, 2004; Jarvenpaa & Leidner, 1999; Robert, Dennis, & Hung, 2009; Staples & Webster, 2008) and crosscultural trust (Wasti, Tan, Brower, & Önder, 2007). We continue to receive frequent requests for a copy of this paper from scholars all over the world. Perhaps we (and a few others) underestimated the significance of the paper at the time but researchers in trust have not let it be forgotten. We share it unedited here to make it more readily available to other scholars, and to provide a more accessible version to cite. At the conclusion of the original study as it was presented, we offer some updated perspectives concerning trust and empowerment.