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A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement
Management Science  (IF4.883),  Pub Date : 2020-10-06, DOI: 10.1287/mnsc.2020.3722
Achal Bassamboo, Rouba Ibrahim

Service providers often share delay information, in the form of delay announcements, with their customers. In practice, simple delay announcements, such as average waiting times or a weighted avera...